Careers
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Customer Service Representative
Temprite Climate Solutions is seeking a Customer Service Representative to join Team Temprite. This position is working out of our Cumberland office, is part-time, requiring flexible hours, Monday to Friday, between 7am to 4pm (part time hours, plus covering sick time, vacations and high volume time periods).
This role is an integral part of Temprite and would suit a person who thrives in a fast-paced environment while reacting well to short notice changes. This position requires excellent customer service and communication skills (and be a skilled liaison between our internal and external audiences – technicians, suppliers, customers, industry partners). The ideal candidate would excel at utilizing all forms of sophisticated communication technology (inbound and outbound): phone, text, email, apps, Microsoft Office and our Service Titan Database.
Customer Service Representative Functions
- Utilizing CRM software (Service Titan) for scheduling, invoicing, purchasing and communications
- Communicating with Technicians and Customers on timelines and tasks
- Inbound and outbound calls, texts, emails across multiple platforms
- Assigning and Scheduling Technicians daily schedules; control of the Dispatch Board
- Functioning within a paperless organization
- Attending regular Training
- Invoicing and Collections
- Booking technicians for maintenance and repairs, and tracking parts/receiving
- Experience in the HVAC industry or trades is an asset, but we will train the right candidate
- Other duties as required
Temprite continually strives to build a supportive work environment, provide great benefits and a company culture that rocks! Here are some of the reasons to join Team Temprite…
- Company supported RRSP Contribution after probationary period
- Super Supportive Teammates and Leadership Team
- Salary Negotiable depending on Experience
- Extended Health Benefits after probationary period
- Opportunities for Training
- An incredible Work Culture
If you can multitask, have great computer skills, can adapt well to quick changes and are looking to work with a fun, progressive team - we want to hear from you!
Who We Are:
Temprite Climate Solutions is a Vancouver Island owned HVAC company that believes in a staff that is diverse, well trained and professional. Founded in 2013, we are the largest Heating, Cooling and Gas provider on the North/Central Island. We pay sharp attention to detail and provide quality customer service. The care of our team members and nurturing the company culture is of the utmost importance to us. If you are a positive, customer service focused team player and seeking to join our crew of fantastic people, fill out the form below. Thanks for your interest.
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Comfort Advisor
Temprite Climate Solutions, a Heating, Cooling, Ventilation and Electrical contractor operating on central to north Vancouver Island - is seeking a Comfort Advisor to bring their dynamic energy to Team Temprite. The Comfort Advisor is an integral role within Temprite who works with our customers to provide options for new system installations for residences and businesses.
About Us
Temprite endeavors to provide a caring work environment that has supportive leadership, good perks and great workmates. We are guided by a set of Principles that are always top of mind:
- Finish the Job
- Process over Management
- Under Promise and Over Deliver
Temprite Climate Solutions is a locally owned HVAC operating from the Comox Valley. We are continually striving towards our valued team being diverse, well trained and professional. Founded in 2013, we are the largest Heating, Cooling and Gas provider on the North/Central Island. The care of our team members and nurturing the company culture is of the utmost importance to us.
About You
You have a proven track record in sales and excellent customer service. You thrive on being a valued member of a high-performance sales team, working with clients of diverse backgrounds and ages. You are well versed in the sales cycle, have a talent for discovering client's needs and a passion for providing options to fulfill those needs. Your previous experience in the trades will provide a technical knowledge that will complement your excellence in sales.
Our Offerings:
- - Company supported RRSP Contributions
- - Fun Teammates and Super Supportive Leadership
- - Base pay of minimum wage plus commission based on sales – earning potential $100,000 +
- - Health Spending Account after 3 months
- - Focus on Training and Education
- - Company promotions and events (Breakfasts, BBQ’s, Gift Card giveaways)
Required Qualifications:
- Preference for this position to be based out of Qualicum, Parksville, Comox Valley or Campbell River – travel is required
- Be a natural community/relationship builder with a passion for sales
- Willing to learn and execute Temprite Sales Strategies
- Experience in out-bound sales and self-generated leads
- Knowledge of the trades (Mechanical-related preferred)
- Attend courses and learnings such as TECA, Rebates and Financing
- Valid Driver’s License with a good driving abstract
- Have a passion for building community, making connections and ensuring people feel like they matter
- A criminal record check is necessary
The Role Expectations:
- Responding to emergency (No Heat, No AC) and non-emergency sales calls in a timely manner
- Actively build relationships in the community, seek out leads and referrals that will convert to sales
- Accurately produce and present estimates for residential and commercial installations
- Ability to convert Temprite-provided and self-generated leads to confirmed sales
- Planning the install, including supervising scheduling of Technicians, overseeing the project
- Systematic follow up communications with Temprite’s existing and future customers
- Networking within the community, including networking events/groups and sponsorship events (including seeking out networking opportunities)
- Revisit customers after completed projects to ensure all aspects of Temprite’s Guiding Principles have been exceeded:
- Stay up to date with and put into practice latest product knowledge and technology
- Stay up to date with and put into practice latest rebate requirements and opportunities
- Stay up to date with and put into practice current and new workflows and procedures as they are presented
- Flexible for weekend and evening availability - such as weekend tradeshows, accommodating customers that are only available in the evening for a quote visit, after business hours networking events, etc.
- Building positive relationships with other Team Members
Are you a positive, results driven team player with a passion for people and sales? Are you seeking a new venture with fantastic people who are providing superior customer service? If yes – we want to hear from you! We are installing quality HVAC systems along with well-known Fireplace brands to offer year round comfort of our valued customers. If so, please fill in the form below. Thanks for your interest.
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Temprite is Hiring for their Sheet Metal Department:
Labourer with the potential for an Apprenticeship, and also
Hiring a Sheet Metal Journey Person
Duties:
Apprentice/Laborer: Assisting the Sheet Metal team in the field and the shop building and installing ducting and ventilation. Temprite is a diverse company and at times, this position may have the opportunity to work with Refrigeration Technicians, Electricians or our Duct Cleaning Crew.
SM Journeyperson: With a Red Seal ticket, performing design, building and installations sheet metal for HVAC applications.
These positions will require an individual who is comfortable on ladders and working in small spaces.
We care about our Team immensely and offer a fantastic work environment and package:
- 4 Day Work Weeks
- Super Supportive Teammates
- Extended Health Benefits after 3 months
- RRSP contribution program after 3 months
- Flexible Schedule
- Opportunities for Training
- An incredible Work Culture
Our team of trade-qualified HVAC technicians are the foundation of our construction, retro-fit, service and maintenance departments. We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians.
Temprite has proudly supported 5 team members who joined as laborers and progressed through their apprenticeship with Temprite and have become fully qualified Red Seal ticketed Journeypersons. If you are interested in being considered for this growth opportunity, or if you are an experienced and ticketed Journeyperson - we want to hear from you!